Legacy Speech to Text stalls automation and frustrates customers
Most speech-to-text solutions weren’t built for real-time, high-volume voice workflows. They miss words, misidentify speakers, and struggle under pressure, hurting CX, bloating costs, and slowing support.
Poor accuracy leads to bad automation
Generic Speech to Text models miss context, fail in noisy environments, and can’t adapt to domain-specific terms, resulting in broken workflows and frustrated customers.
Latency adds friction and call time
Slow transcription delays voicebots and human agents. Every lag hurts resolution time and customer satisfaction.
Can’t scale or adapt to your needs
Rigid APIs, limited tuning, and weak concurrency support make it hard to scale cost-effectively or deploy on your terms.
Capabilities
Everything you need to power fast, accurate, and scalable Voice AI
From real-time streaming to language-aware transcription, Fireworks delivers the building blocks for production-grade audio understanding across use cases.
Capabilities
Streaming and pre-recorded audio SKUs for real-time or batch transcription
Streaming and pre-recorded audio SKUs for real-time or batch transcription
Diarization and preprocessing to separate speakers and clean audio for accuracy
Diarization and preprocessing to separate speakers and clean audio for accuracy
Multi-language support and translation to serve global teams
Multi-language support and translation to serve global teams
Use advanced models like Whisper and Whisper Turbo for best-in-class accuracy and performance
Use advanced models like Whisper and Whisper Turbo for best-in-class accuracy and performance
Performance & Impact
Accelerate customer resolution with real-time, low-latency transcription for faster agent response and automation
Accelerate customer resolution with real-time, low-latency transcription for faster agent response and automation
Boost accuracy across environments with advanced preprocessing, diarization, and multi-language support
Boost accuracy across environments with advanced preprocessing, diarization, and multi-language support
Power voice workflow automation with clean, context-rich transcripts for routing, summaries, and insights
Power voice workflow automation with clean, context-rich transcripts for routing, summaries, and insights
Scale seamlessly to millions of calls with GPU autoscaling and high-concurrency infrastructure
Scale seamlessly to millions of calls with GPU autoscaling and high-concurrency infrastructure
Reduce costs and meet enterprise standards with optimized inference, 4X lower pricing, and secure, compliant deployments
Reduce costs and meet enterprise standards with optimized inference, 4X lower pricing, and secure, compliant deployments
Customer Testimonial
Fast Food Chain launches Voice AI at national scale
A leading fast food chain improved drive-thru service with Fireworks, achieving 4X faster transcription, higher accuracy, and 4X lower cost. Live in 100+ stores, scaling to 6,000+ by 2026.
