This issue can occur when you have multiple accounts associated with the same email address (e.g., a personal account created with Google login and a company account you’ve been invited to). To resolve this:
  1. Email [email protected] from the email address associated with both accounts
  2. Include in your email:
    • The account ID you created personally (e.g., username-44ace8)
    • The company account ID you need access to (e.g., company-a57b2a)
    • Mention that you’re having trouble accessing your company account
Note: This is a known scenario that support can resolve once they verify your email ownership.